Effective Date: June 4, 2025
Our Promise to You, We believe in the effectiveness of our program and back it with our 120% Performance Guarantee. If you fully participate and don’t achieve at least a 25% improvement in your sleep performance score, we’ll refund 120% of your investment—no questions asked.
Eligibility for Refund
To qualify for the 120% refund, you must:
Complete the full program as outlined.
Attend all scheduled coaching calls and sessions.
Follow the personalized recommendations provided (nutrition, supplementation, lifestyle).
Submit pre- and post-program performance data for review.
How to Request a Refund
1. Email our support team at [email protected] within 14 days of program completion.
2. Include your full name, date of enrollment, and proof of participation.
3. Our team will review your request and verify eligibility within 7 business days.
Refund Process
Approved refunds will be issued to your original payment method.
Processing may take 5–10 business days depending on your bank or provider.
If eligible, you will receive 120% of the amount paid.
Exceptions
Please note that refunds are not available if:
You did not complete the full program.
You missed scheduled sessions or failed to provide required data.
You requested a refund outside the 14-day post-program window.
Need Help?
If you have any questions about this Refund Policy, please contact us:
Email: [email protected]
© 2025 All rights reserved. My Custom Sleep Journey. A California-Based Wellness Innovation Company